Services
Success-as-a-Service
Some companies sell software. We don’t. At Avail, we are committed to delivering the maximum sales uplift and return on investment possible for every customer. One of our key differentiators are our proven, high-quality services that take you from signature to a successful, profitable launch of your personalization strategy.
When selecting our unique Avail Success package, all the services you need are included at no extra cost.
Service Organization
Avail services are provided by two inhouse teams:
- Technical Services
- Technical experts who specialize in deployment, integration, and day-to-day use of your solution.
- Business Services
- Seasoned experts with an e-commerce background, whose single task is to help you maximize the value of your Avail solution.
Services Offered
Product Support
Get any issues you encounter resolved quickly through our helpdesk, which is staffed by highly qualified and trained experts. Product Support is available both pre-launch and post-launch, for technical and usage-related questions, and with business hours or 24x7x365 availability.
Account Management
Our Account Managers provide personal, informed and fast responses to any enquiries you may have, and ensure your full satisfaction. Account reviews are held regularly, and when you require them, e.g. while planning major site redesigns or shifts in your e-commerce strategy.
Product Training
We offer classes tailored for both technical users, looking to operate & integrate the Avail Platform and business users, with tutorials and best practices for the Control Panel. Avail offers both online and in-person training classes.
Avail Partner & User Community
Through the Avail Partner & User community, Avail organizes regular webinars, events and other activities focusing on best practices in behavioral merchandising, and how to achieve them using the Avail solution or by adding a partner solution.
Free Upgrades
Access all new software releases, containing new and enhanced functionality. When combined with Managed Hosting, you are automatically upgraded to the latest stable release.
Managed Hosting
Avail provides state-of-the-art hosting, performance monitoring and capacity scaling in tune with demand in our state-of-the-art, fully redundant “cloud computing” hosting environment.
Managed Deployment
After contract signature, our product experts will help you create a merchandising strategy and implementation plan, technical integration support and quality assurance, pre-launch product training, and post-launch business performance review and optimization.
Continuous Optimization
Together, we review the performance of your solution, brainstorm improvements, and plan their implementation. Experienced Avail Business Services experts lead workshops, provide best practices and research for your sector, and develop the updated personalization strategy and implementation plan together with your team.